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Service Duration
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Provided Support
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Advanced Options
11520
Cisco
8310
HPE
2756
Lenovo
2297
VMWare
1890
HP
1495
Fortinet
1130
Zebra
469
SonicWall
452
APC
284
Dell
257
Datalogic
242
Veritas
131
Microsoft
123
Extreme Networks
104
Red Hat
87
Eaton
73
Datto
53
Veeam
42
Acronis
41
CyberPower
41
McAfee
25
DJI
25
Epson
21
Vertiv
16
ASUS
9
Poly
8
Logitech
7
Kyocera
7
SMART Technologies
6
Cambium
6
Ergotron
4
Canon
3
HoneyWell
3
Dynabook
2
Ivanti
2
Samsung
2
Synology
1
Brother
1
QNAP
1
Toshiba
7996
$0 - $400
6067
$400 - $1000
6213
$1000 - $2500
5842
$2500 - $6400
5828
$6400+
23911
Service
5595
Warranty
7311
1 Year
6247
3 Year
3586
5 Year
2174
4 Year
1662
2 Year
72
7 Year
59
1 Month
33
1 Incident
28
12 Month
22
6 Year
14
36 Month
12
3 Year / 2 Incident
11
1 Year / 1 Incident
11
24 Month
8
2 Year / 4 Incident (Including 2 for Flyaway Coverage)
8
3 Year / 3 Incident
7
1 Year / 2 Incident (Including 1 For Flyaway Coverage)
6
4 Year / 2 Incident
5
2 Year / 2 Incident
5
21 Month
4
1 Day
4
2 Year / 4 Incident
4
60 Month
3
1 Year / 2 Incident
2
3 Day
2
7 Day
1
1 Year / 10 Incident
1
2 Hour
1
3 Hour
1
4 Hour
1
8 Hour
1
9 Month
15708
Phone Support
12350
Parts Replacement
9269
Repair
9087
Replacement
7382
Web Knowledge Base Access
6782
New Releases Update
3422
Remote Diagnosis
2583
Software Update
2167
Web Support
2129
Diagnosis
1766
Software Upgrade
1693
Defective Media Retention
1452
Email Support
1201
Software Support
890
Accidental Damage Protection
792
Hardware Support
749
Software Maintenance
682
Knowledge Base Access
588
Installation
506
Visual Remote Guidance
438
Online Training
398
Live Chat
368
Intrusion Definition Update
356
Commissioning
332
Remote Technical Support
323
Hardware Maintenance
313
Reporting
285
Online Return Material Authorization (RMA)
285
Online Support Tools Access
284
Comprehensive Defective Material Retention
280
Troubleshooting
256
Customer Dashboard
252
Escalation Support
212
Logistics
207
Remote Monitoring
178
Configuration
169
Case Management
147
Consulting
140
Cleaning
117
Firmware Updates
105
Escalation Management
105
Virus Definitions Update
101
Email Database Update
101
URL Database Update
100
Firmware Upgrade
98
Travel Expense Coverage
94
Wear & Tear
92
Spares Pool Management
84
Comprehensive Coverage
83
Analysis
11765
On-site
3572
Service Depot
641
Carry-in
14
Carry-in/Service Depot
7
On-site/Service Depot
6
Carry-in/On-site